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Activating Pocket Pass authenticator

The process to install and set up the Pocket Pass authenticator is in five (5) steps, ALL steps must be performed correctly so PLEASE read the instructions carefully.

Step 1: Download and install Pocket Pass

Download and install the PhenixID Pocket Pass app on your smartphone. The correct app is free of charge.

Download for Apple iOS

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Download for Android OS

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Step 2: Accessing the self-service portal

Activation of the Pocket Pass app is done via a web-based activation portal. This can be done with any web browser from any computer. Use the link below to access the portal:

Self-service portal

Step 3: Token activation

The self-service portal will show the following login screen:

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Enter your LUNARC credentials. If all is OK you will receive an SMS with an OTP token to the registered phone number. Enter the OTP token on the next page:

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If everything worked you will be taken to a page with a GENERAL-tab with user information and a TOKENS-tab with the registered tokens. Click on the TOKENS-tab. This will display a button Activate PhenixID Pocket Pass.

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Click on the button to begin the process of activating a token. In the shown dialog enter a descriptive name for your token that will be displayed on your device.

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Click next to continue. This will display a QR code, which you scan with the Pocket Pass app on your smartphone in the next step. Make sure no one can scan your QR code and compromise your security

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Step 4: Install the token on your smart phone

Make sure the Pocket Pass app can access the camera of your smartphone. Open the Pocket Pass app and click Install key

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Click on Scan barcode

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Point your camera to the QR code shown inside the HPC desktop on your desktop/laptop computer. The app should detect the code and install the key automatically.

In the next step, the app asks you for a pin code to protect your key. Enter your pin code.

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When this is done the following screen should be shown:

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Click continue to display the current valid OTP-code.

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Step 5: Important last step: Activate your token

Go back to the self-service portal and click "next". You will then be prompted for an OTP to finalize the activation. You will get this OTP from the pocket-pass application and will NOT be sent as a text-message.

Your token will expire in two year's time at which time you will need to activate a new token.


You can now log in to the LUNARC systems using the Pocket Pass app. Having entered your password you will be prompted to enter your Pocket Pass OTP-token when logging in.

Checking the validity of your token

You can check the validity, in particular the expiration state, of your pocket pass token inside the self-service portal. Use

  • your LUNARC password (not your SUPR password)
  • the one-time-password sent by text message to the phone number you have registered (not from the Pocket Pass app)

when following steps 2 and 3 mentioned above to access the self-service portal. Please check the FAQ if you need to update your mobile phone number.

Inside the self-service portal, go to the TOKENS tab. You will see your tokens. Klicking on More will reveal the relevant dates for your token:

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If your token has expired, please go through steps 3 to 5 to create a new token. Please do not forget step 5. Newly created tokens will expire after two years.

Author: (LUNARC)

Last Updated: 2022-10-05