Installing, setting up and using the Pocket Pass authenticator
The process to install and set up the Pocket Pass authenticator is in five (5) steps, it is important that ALL steps are performed correctly so PLEASE read the instructions carefully.
STEP 1: Download and install Pocket Pass
Download and install the PhenixID Pocket Pass app on your smartphone. The correct app is free of charge.
Download for Apple iOS
Download for Android OS
STEP 2: Accessing the self-service portal
Activation of the Pocket Pass app is done via a web-based activation portal. Activation can be done in any web browser from any computer. The link to the activation portal is https://phenix3.lunarc.lu.se/selfservice/.
STEP 3: Token activation
The self service portal will show the following login screen:
Enter your normal LUNARC credentials. Make sure to select the I am a human checkbox. If all is OK you will receive a SMS with a OTP token to the phone number registered in our system. The next screen will display:
The next screen will display a GENERAL tab with user information and a TOKENS tab. Click on the TOKENS tab. This will display a button Activate PhenixID Pocket Pass.
Click on the button to begin the process of adding a authenticator token. In the shown dialog enter a descriptive name for your token that will be displayed in your device.
Click next to continue. This will display a QR-code, which you have to scan with the Pocket Pass app on your smartphone in the next step. Make sure no-one can scan your QR-code and compromise your security
STEP 4: Install the token on your smart phone
Make sure the Pocket Pass app can access the camera of your smart phone. Open the Pocket Pass app and click Install key
Click on the Scan barcode
Point your camera on the QR-code shown inside the HPC desktop on your desktop/laptop computer. The app should detect the code and install the key automatically.
In the next step the app asks you for a pin-code to protect your key. Enter your pin-code.
When this is done the following screen should be shown:
Click continue to display the current valid otp-code.
STEP 5: Important last step: Activate your token
Go back to the self-service portal and click "next". You will then be prompted for an otp to finalize the activation. You will get this otp from the pocket-pass application and will NOT be sent a text-message.
Your token will expire in a year's time.
You can now login to the LUNARC systems using the Pocket Pass app. Your telephone will not receive an SMS when connecting to a Lunarc system. Having entered your password you will be prompted to enter your Pocket Pass OTP when logging in.
Your token will expire in two year's time and you will have to create a new one.
Checking the validity of your token
You can check the validity, in particular the expiration state, of your pocket pass token inside the self-service portal. Use
- your Aurora password (Not your SUPR password)
- the one-time-password sent by text message to your mobile (Not from the Pocket Pass app)
Inside the self-service portal, go to the TOKENS tab. You will see your tokens. Klicking on More will reveal the relevant dates for your token:
If your token has expired, please go through steps 3 to 5 to create a new token. Please do not forget step 5. Newly created tokens will expire after two years.